Career in retail sales is extremely challenging, especially if you work in a managerial position. A retail sales manager should oversee all the operations carried out in a retail store. He manages the retail staff and ensures that the daily activities take place smoothly. One of the primary job roles of a sales manager is to ensure that the target revenue is met or exceed. Training the staff also fall under his duties. He needs to make sure that the retail staff has the work environment and qualification required to succeed. A retail sales manager may also specialise in a particular field such as cosmetics or shoes if he works in a big department store.
Job Responsibilities
Hiring staff, training them, creating and maintaining work schedules all fall under the job responsibilities of a sales manager. He should create and lead a cohesive team. It is the manager’s duty to assign works to his team and then guide his team with the assignment so that they can meet the sales target. He needs to identify staff coaching needs as well as review staff performance. Managing employee relation is also a sales manager’s duty.
Other than that he manages the administrative duties and creates weekly or monthly reports on customer feedback, staff performance, requirements, updates and so on. The toughest job for a sales manager to handle is addressing customer issues. He should assist customers as and when needed. Ensuring customer satisfaction is the biggest job responsibilities that he has. He needs to deal with budgeting, reviewing inventory, accounting, complains as well as sales records.
Qualification
Aspiring candidates must earn a bachelor’s degree in business administration, retail, human resource or any other related subject. Possessing management experience is also important. If you have never worked in a retail environment, you cannot apply for the position of a retail sales manager. Those with a record of successfully meeting as well as exceeding goals can easily get a job. If you are serious about this career option, you need to have the following skills.
- Good Communication
- Patience
- Management qualities
- Analysing capability
Getting a job
Getting a retail sales manager job may not be as difficult as you think. It can become easier if you register your resume with a retail recruitment company. It will maximise your chance of getting a job as a sales manager in a retail store.